SHIPPING, RETURNS, EXCHANGE & CANCELLATION POLICY

EDKAY will endeavour to process your order within the shorted possible time. We believe you will love your purchase, but in the event that you do not, we will ensure any returns and cancellations are processed promptly.

 

Shipping:

The standard delivery time is specified for each purchased item in working days. Please note that deviations from this can easily occur but we will always make the best effort to process your order as fast as possible.

Any delivery times quoted are in working days (excluding weekends and public or bank holidays) and might vary depending on the shop and country that you are ordering from. Delivery costs also vary accordingly and will be displayed as part of your order.

 

Returns:

We will will provide a full refund if an item is faulty, not as described, doesn't do what it is supposed to do or if you do not want it anymore. This applies regular items sold as well as those sold with a discount.

We are not obliged to provide a refund in case of contracts for the supply of products that are made to the consumer's specialization or are clearly personalized.

You have 30 days from the date of your purchase to return an item. You may only return items once they have been bought by yourself.

The return postage policy varies depending on the reason for the return and the amount you paid for the returned items. You will be responsible for paying return postage costs. Please note that we reserve the right to refuse a refund if there are indications that the item has been worn for more than just fitting purposes:

  • Products which are not in the same conditions as they were delivered or which have been used beyond the mere opening shall not be returned or refunded.

  • A return tracking number will be required for safe delivery and standard shipping will be recommended.

  • Please note that if returned parcel attracts any import tax fee, you will be responsible for those costs.

  • A refund will be issued using the same method you used to make payment, and will only be issued when we confirm the products have been successfully received by us.


Please follow the procedure below for any returns:

  • Step 1: If you're not satisfied with the products received, please contact our customer service first on support@edkaycollection.co.uk or use the live chat feature; and only submit return request if the issue cannot b resolved.

  • Step 2: Go to My Account, click your Order History, select the right order number to initiate a return.

  • Step 3: Pack it up. Place your items (in unworn condition) and add your printed order number information inside the parcel. 

  • Step 4: Send it off. Affix your shipping/postage label to your package (making sure there are no other shipping labels or barcodes on it). Take down the return tracking number and send it to our customer service team on support@edkaycollection.co.uk or on live chat.

  • Please allow 10 to 25 business days for package in transit, plus an additional 5 to 7 business days for us to process your return parcel once it arrives at our order fulfilment centre. We'll email you once we process your return.

 

Exchange:

If you are unhappy with an item, please return the item as described above and set up a new order for the item that you wish to purchase instead. Alternatively, you can also contact us and see if we are able to offer an exchange.


Cancellation:

We hope you will love your order, and if you do not, we do apologise.

Orders cancelled within 24 hours from the time of payment will be refunded in full. If your order is cancelled after it has shipped, a cancellation cannot be processed.
 

We will not accept order cancellation request once the order has been shipped. Instead, please wait for the order to arrive and then follow the returns procedure described above. To cancel your order, please go to 'My Account' to initiate a cancellation.

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