Refund policy

Returns:

We believe you will love your purchase, but in the event that you do not, we will ensure any returns and cancellations are processed promptly. Please contact us on edkaycollection@gmail.com or WhatsApp on +4407511190503 within 3 days of receiving the parcel, and ensure a return is made within 14 days. Please note:

·        You will need to pay for your return, you can find out the postage price at your local post office.

·        Once you contact us we will try to resolve your issue.

·        If not resolved, we will provide you with return instructions

·        Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

·        Please include a note with your name and order number in your return package

·        You've got 14 days to send product back to us from the day you receive it.

·        We will will provide a full refund if the returned item is in original unused condition with all tags in place.

·        We do not provide a refund in case of customised items made to the consumer's specifications.

Please note that we reserve the right to refuse a refund if there are indications that the item has been worn for more than just fitting purposes:

·        Products which are not in the same conditions as they were delivered or which have been used beyond the mere opening shall not be returned or refunded.

·        A refund will be issued using the same method you used to make payment, and will only be issued when we confirm the products have been successfully received by us and in original unused condition.

 Exchanges:

Please note only standard-sized items can be exchanged. Custom-made items cannot be exchanged or returned.

If you wish to exchange an item, please contact us first on edkaycollection@gmail.com or WhatsApp on +4407511190503 to confirm if we are able to offer an exchange.

Once confirmed, please return your item following the return procedure above, specifying the required exchange, and an exchange will be processed for you.

Cancellation:

We hope you will love your order, and if you do not, we do apologise.

Orders cancelled within 24 hours from the time of payment will be refunded in full. If your order is cancelled after it has shipped, a cancellation cannot be processed. Instead, please wait for the order to arrive and then follow the returns procedure described above. To cancel your order, please go to 'My Account' to initiate a cancellation.

Custom-made items cannot be cancelled.

Please contact us first on edkaycollection@gmail.com or WhatsApp on +4407511190503 for any issues or questions.